Seniors Helping Seniors' monthly Facebook RAF Caregiver ads are a valuable source of caregiver applicants for franchise locations.

Rather than manually contacting every lead, Augusta can automatically follow up with these applicants, invite them to complete your Smart Application, and add completed applicants directly to your Augusta dashboard.

Once set up, Augusta can:

• Receive applicant lead emails from Seniors Helping Seniors Corporate
• Check whether the applicant is within your service area
• Check for duplicate applicants
• Send the applicant an email and text message inviting them to apply
• Add completed applicants directly to your Augusta dashboard

This helps your team respond to leads quickly, automate follow-up, and spend more time interviewing qualified applicants instead of manually processing lead emails.

In This Article

• How the process works
• How to find your Augusta lead email
• How to set up corporate lead forwarding
• Support ticket template for Seniors Helping Seniors Corporate
• Managing multiple Augusta dashboards or job roles

How the Process Works

To begin, Seniors Helping Seniors Corporate must send applicant lead emails from their monthly Facebook RAF Caregiver ads to your location's unique Augusta email address.

Once Augusta receives a lead email, the system will:

1. Review the applicant's location to determine whether they are within your service area.
2. Check whether the applicant already exists in Augusta.
3. Send qualified, non-duplicate leads an email and text message inviting them to complete your Augusta application.
4. Add the applicant to your Augusta dashboard after they complete the application.

Applicants generated through this process will appear with a source beginning with Email, allowing your team to identify and report on corporate lead performance.

Find Your Augusta Lead Email

Each Augusta application has a unique email address that can receive corporate applicant leads.

To find yours:

1. Log in to your Augusta Dashboard.
2. Click Copy Application Link in the upper-right corner.
   • 
3. Find the section of the link located after /apply/ and before the ?.
4. Add @product.augusta.care to the end.

Example

Application link: https://jobs.augusta.care/apply/augusta-test-page?channel_source=Indeed

Unique identifier: augusta-test-page

Augusta lead email: augusta-test-page@product.augusta.care

Only use the portion after /apply/ and before the ?. Do not include the rest of the application link.

Set Up Corporate Lead Forwarding

The preferred setup is to ask Seniors Helping Seniors Corporate to send applicant lead emails from the monthly Facebook RAF Caregiver ads directly to your Augusta lead email.

Preferred Method

Submit a support ticket to Seniors Helping Seniors Corporate requesting that Facebook RAF Caregiver lead emails be sent to your unique: @product.augusta.care email address.

Submit SHS corporate support tickets here: https://seniorshelpingseniors.com/support-ticket/

Manual Alternative

You can also manually send your Augusta application link directly to applicants.

To find your application link:

1. Log in to Augusta.
2. Click Copy Application Link in the upper-right corner.
3. Paste the link into your email to the applicant.

To track where the applicant came from, use a custom channel source in the application link.

Learn more: Track Where Applicants Come From with Custom Application Links

Support Ticket Template

Submit your request using the Seniors Helping Seniors Support Ticket.

Under the Requested change or technical issue field, enter:

I'd like to streamline how we process leads from the monthly Facebook RAF Caregiver ads by routing them through our Smart Application on Augusta. This will allow Augusta to automatically follow up with Facebook RAF Caregiver leads.

Please add the following email address to receive these lead notifications:

Email to add: [your-augusta-email]@product.augusta.care

Please let me know if you need anything else from me to complete this request.

Thank you!

If You Manage Multiple Augusta Dashboards

Ideally, each Seniors Helping Seniors location should send its corporate applicant leads to its own Augusta email address.

This helps ensure applicants are processed through the correct location's:

• Service area
• Qualification Criteria
• Hiring workflow
• Reporting

If a lead is sent to the wrong location, Augusta may route the applicant to the closest matching dashboard you manage, as long as the job role is the same.

For example:

• A caregiver applicant may be routed to another caregiver location.
• A nurse applicant will not be routed to a caregiver-only dashboard.

If You Recruit for Multiple Job Roles

Each job role should forward to the correct Augusta lead email.

Examples include:

• Caregiver
• CNA
• RN
• LPN

If leads are sent to the wrong Augusta application, Augusta may not be able to process or route them correctly.

If your lead emails use different subject lines for different job roles, you may be able to create email forwarding rules based on keywords in the subject line.

Best Practices

• Request that Seniors Helping Seniors Corporate send Facebook RAF Caregiver leads directly to Augusta whenever possible.
• Use a separate Augusta email for each location and job role.
• Confirm forwarding rules are sending leads to the correct email.
• Review applicants with an Email source to measure the performance of your corporate lead program.
• Follow up quickly with applicants who complete your Augusta application.

If you are unsure which Augusta email to use or need help setting up lead forwarding, please contact hello@augusta.care.