Recruiter transitions happen, and we're here to make sure yours is as smooth as possible. 

Whether you're replacing an interviewer, assigning recruiting responsibilities to someone new, or reorganizing your team, our Customer Success team will guide you through the transition at no additional cost. 

Our goal is simple: help your new recruiter get up to speed quickly while minimizing any disruption to your hiring process. 

To get started, contact us at hello@augusta.care. Once we hear from you, our team will take it from there.

You can also check out the initial steps here: How to Re-Assign the Interviewer Role to a New User.

What to Expect 

📞 Step 1: Transition Call 

A Customer Success representative will call your agency to: 

• Learn about your recruiter transition.
• Assist in updating your Interviewer in Augusta.
• Answer any immediate questions.
• Schedule onboarding sessions.

✅ Step 2: Kick Off Call

This one-on-one session is designed specifically for your new recruiter.

During the call, we'll:

• Review how your account is currently set up.
• Walk through your existing recruiting workflow.
• Answer questions about your agency's process.
• Share recommendations to help your new recruiter feel confident using Augusta.

🏡 Step 3: Strategy Call

Your new recruiter will also attend a live Strategy Call led by Augusta's co-founder, Sam.

During this session, they'll learn:

• Best practices for processing applicants.
• Tips used by successful agencies.
• How to maximize Augusta to achieve your hiring goals.

Agencies that complete their Strategy Call early in the transition typically begin utilizing Augusta more effectively and are able to onboard their new recruiter faster.

⏳ Step 4: 15 Day Check-In

About two weeks after the transition, we will check in with your team to:

• Review how the transition is going.
• Answer any new questions.
• Review account performance and recruiting activity.
• Make recommendations to help you continue meeting your hiring goals.

If additional support is needed, we're happy to schedule another follow-up.

Our goal is to make recruiter transitions simple. From your first phone call through follow up, our team is here to ensure your new recruiter has the support they need to be successful.

If you have any questions, we're always here to help at hello@augusta.care.